North West England
Over the past 30 years, this client has continued to grow and acquire businesses that all share a very similar vision and set of values.
They are now a group of almost 3000 people, all contributing to that growth and success.
Their primary goal is to ensure the safety and wellbeing of our people and connected partners is front and centre.
They are now recruiting for a key member of the primarily responsible for Collections, leading and driving a culture
which never compromises on the health and safety and environment of employees, contractors, customers, and partners by ensuring the workforce is fully engaged in understanding their responsibilities and empowered to take
action when required.
As Head of Collections (UK) your primary responsibility will be to oversee and optimise the collection operations delivering service.
You will be tasked with managing a remote team of collection personnel, implementing efficient collection strategies, ensuring compliance with regulations, and continuously improving processes to enhance the overall
effectiveness of waste collection.
To play a crucial role in managing and optimising the collection processes for all materials and to lead Regional/Divisional Collection Teams across the UK, to ensure all regulatory compliance with best-in-class customer
service.
- Lead and develop successful teams across the operation inclusive of depot and junior manager to drivers, collectors, and support staff.
- Conduct regular development sessions to ensure all colleagues are well-versed in safety protocols, waste handling procedures, and customer service standards.
- Create and deliver robust operating plans down to site and product level to ensure a best in class service experience to the customers we serve.
- Develop and implement strategic plans to optimise waste collection routes, improve productivity, reducing vehicle and fuel costs therefore minimising environmental impact in the communities we serve.
- Utilise technology and data analytics to improve route planning and scheduling.
- Monitor daily operations to ensure timely and effective waste collection
- Ensure the road legality of both the assets on fleet and driver team.
- Implement and enforce proper disposal and recycling procedures.
- Collaborate with both commercial and customer service teams to address and resolve customer inquiries and concerns..
- Manage relationships with external vendors and service providers, negotiating contracts and ensuring service levels are met.
- Utilise data analytics to assess and improve collection performance in terms of both service delivery and productivity.
- Oversee the maintenance and performance of collection vehicles and equipment to ensure downtime is minimised and the most efficient fleet construct.
- Evaluate and implement new technologies, such as GPS tracking, RFID systems, or waste management software, to enhance the efficiency of waste collection processes.
- Ensure there is a robust trading process in place with all depots to develop and maintain cost controls on all key operating spends.
- Build the financial reporting capability of the wider collections leadership group
Requirements
- Bachelor's degree in Environmental Management, Business Administration, or a related field.
- Proven experience in waste collection or similar operations, with at least several years in a managerial/leadership capacity
- Strong understanding of waste management regulations and best practices.
- Excellent leadership and interpersonal skills
- Proficiency in data analysis and use of relevant software applications
- Ability to work collaboratively with cross-functional teams.
- Familiarity with waste management software and technology.
- Experience with Elemos and AMCs would be a distinct advantage
- Any knowledge of power BI reporting
